Customer Service Representative

at AON

location Fort Washington, Pennsylvania

Updated on Nov 16, 2018

Contract Position
3 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $22.74 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen

Industry

Finance (non Banking)

Travel

Not Specified

Job ID

BHADC642548

Working Remotely Allowed

No

JOB DESCRIPTION

Client Service Specialist I
Required: Life, Accident & Health license and / or P&C license
 Handle inbound and outbound calls via 800 lines
- Respond to customer communications via email and phone
- Maintain service, quality and timeliness standards
- Manage priorities and work distribution
- Interact with other departments on various projects including new programs, products and technology
- Support knowledge management transfer within the department through training, quality and intranet projects
- Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
- Analyzes transactions, corrects records and adjusts errors as needed on Group policies

REQUIRED SKILLS:
Life, Accident & Health license and/or P&C license 
- Demonstrated skills and abilities to be goal oriented and solve complex issues
- Learn multiple products to support revenue growth for program business
- Possess excellent organizational and verbal communication skills
- Possess excellent written communication skills for customer correspondence
- Ability to provide excellent quality service to customers
- Demonstrated ability in handling details and key follow up capability
- Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
- Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
- Ability to work independently and as a team member 

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