Customer Service Representative

at Zoetis Inc.

location Exton, Pennsylvania

Updated on Nov 29, 2018

Contract Position
12 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $25.00 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen

Industry

Pharmaceuticals

Travel

Not Specified

Job ID

BHADC643319

Working Remotely Allowed

No

JOB DESCRIPTION

eCommerce Administrator
We are currently offering a unique opportunity to join our eCommerce and iOrder support team in our Exton, PA office. The ideal candidate will be customer-obsessed, professional and comfortable working with a variety of systems to troubleshoot/resolve issues, ensuring customer satisfaction in all interactions.

Daily Tasks Include:
• Providing eCommerce support via phone, email and chat
• Managing eCommerce Service Cloud queue
• Monitoring online order adjustments
• Preparing new product SKUs by working with Marketing to confirm description, alias, minimum/multiple quantity and category
• Reviewing and correcting failed orders
• Assisting in programming and maintaining promotions in admin system
• Participating in release testing and conducting ad hoc testing
• Resolving customer issues by working with/escalating to other Client departments, including but not limited to, Customer Master Data, Pricing, Sales Support and ITS
• Helping to develop SOPs and for all department processes
• Liaising with Marketing to develop and manage iOrder allocations of Marketing and Service items
• Using Client ’ internal help desk system to resolve internal support requests as well as external support requests received by after-hours team
• Remaining current on product inventory and maintaining product alert messages
• Managing mass order drops as directed by Logistics

We are seeking an individual who can exhibit conduct that is consistent with the Client Mission and Vision as well as its Core Beliefs, who will display a high level of professionalism in all internal and external communication and who will demonstrate reliable follow up on customer matters.

Qualifications:
Associates or Bachelor’s degree preferred. High School diploma required
Minimum of 1 year Customer Service experience required; 2 years preferred
Ability to offer coverage between 8:30-6, as needed based on department scheduling
Analytical and organizational skills, along with attention to detail and a high degree of accuracy 

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