Customer Service Technical Support Analyst

at Pearson, Plc

location San Antonio, Texas

Updated on Dec 06, 2018

Contract Position
6 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $21.23 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen

Industry

Education

Travel

Not Specified

Job ID

BHADC643815

Working Remotely Allowed

No

JOB DESCRIPTION

Description/Comment:
Provides and maintains the devices and services for end users in line with enterprise standards and for direct delivery learners as part of overall product offerings
Must possess a strong customer service orientation. Must be adaptive and flexible and have good problem-solving skills. Must be able to communicate effectively both verbally and in writing. Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS and Android OS. Must have functional as well as support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications. Must be able to troubleshoot and repair hardware. Ability to manipulate tools and components used to install, repair, or otherwise maintain computers, IP phones, and network/ phone cabling is required. Occasional climbing, crawling, and lifting of equipment up to 50 pounds.

Deskside Support Technician
Minimum Required Skills 2-3 years of hands-on deskside support experience is required. Demonstrative experience and knowledge supporting various operating systems across multiple device platforms including mobile devices.

Minimum Education Requirement
A+ certification Evidence of certification from major hardware vendors (ie. Dell, Lenovo) a plus. Apple Hardware certification a plus. Microsoft Certification a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading. Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important. Reliable attendance and punctuality is critical to successful performance in this role. 

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