Jira Administrator

at Apex Systems Inc

location Philadelphia, Pennsylvania

Updated on Mar 14, 2019

Contract Position
9 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $45.50 per hour

Experience 3-7 Years

Eligibility H-1B visa, Green Card, US citizen

Industry

Information Technology Services

Travel

Not Specified

Job ID

PATDC652256

Working Remotely Allowed

No

JOB DESCRIPTION

Primary Skills: Jira Administration
Need candidates that are at least familiar with Groovy or Python scripting.
Resource should be able to build some simple custom queries and enhance workflow capabilities using Python or Groovy.
If resource has experience with Scriptrunner, that should be a good starting point as an alternative.

KEY RESPONSIBILITIES & DELIVERABLES
1. Keep the lights on: Set-up, administration, maintenance, upgrade, and technical support of Jira and Confluence (Cloud version) in support of 2,000 users (on-shore and off-shore).
2. 24x7 System Availability: Ensure Jira and Confluence is up and running 24X7, which may require working evenings and weekends. Be available during the instance outages and post regular updates on progress
3. Plug-Ins: Maintain and configure 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for JIRA, Script Runner, Zephyr, etc.). Be able to write Python and groovy scripts for workflow enhancements and other automation enhancements
4. Internal Client Support: Support on average 20-25 client requests, with a 2-day SLA. Request examples:   design custom workflows, fields, screens, dashboards, and reports
5. Expert Internal Consultant: Be the “Go To” person who understands and advises on best practices of project setup and maintenance
6. Training: Schedule and conduct “lunch and learn sessions”, “one-on-one training” on JIRA and Confluence usage, administration, and operational use and best practices
7. Migration: If required, migrate across multiple JIRA and Confluence instances, handle and tweak XML backups as needed.
 
TECHNICAL REQUIREMENTS
4+ years’ experience with Jira and Confluence configuration and administration, preferably Cloud version
Highly proficient in Python, Groovy Scripting, SQL and Oracle database querying and maintenance
Hands-on experience with set-up and maintenance of Jira Portfolio and Script Runner
Plus: working knowledge with Ruby, Tableau, big data analytics and data ware housing
 
OTHER REQUIREMENTS
Ensure Jira and Confluence is up and running 24X7, which may require working evenings and weekends
Experience working in a truly “fast-paced” agile environment
Experience managing multiple internal and external client requests and meeting deliverable SLAs
Leader, self-starter, ability to work with little direction in a fast paced and ever-changing environment
Great relationship building skills given interface with people of all levels including Executive Leadership
Be courteous and open to work with diverse teams across different time zones
Effective written and verbal communication skills
Bachelor’s degree in Computer Science or related field

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