Customer Service Representative

at DuPont

location Rochester, New York

Updated on May 09, 2019

Contract Position
12 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $24.63 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen

Industry

Chemicals

Travel

Not Specified

Job ID

GOEDC657737

Working Remotely Allowed

No

JOB DESCRIPTION

Qualifications:
Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. 
May initiate customer contact to proactively identify and address customer needs. 
Monitors the resolution process to ensure other departments follow through on requests. 

Responsibilities: 
This is a direct Customer Relations position where you will be handling a base of accounts in an Account Management Environment. 
You will be managing the customer experience through handling customer ordering, invoicing, credit management, customer communication and overall account management. 
This position is in an SAP Environment and processes are managed through it. 
This position operates as part of a team-based environment and requires strong communication and interpersonal skills. 
This position works in a high paced environment with multiple systems. Having high level knowledge of Microsoft Windows, and Microsoft Office Products is critical to success in the role. 
There will be order placement and management, in an SAP system, invoice management, and customer account management. 
The individual will need to have very strong organizational skills and have the ability to work in a high paced environment.
Work Hours:  M-F (8am to 5pm-1 hr break)

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