Customer Support Representative - III

at Intel Corporation

location Hillsboro, Oregon

Updated on May 15, 2019

Contract Position
7 month(s)

  • Referral Bonus


  • Signing Bonus



Pay Rate $21.49 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen


Semiconductors and Other Electronic Components


Not Specified

Job ID


Working Remotely Allowed



Warranty Coordinator
The warranty coordinator is responsible for assisting channel partners and resellers with customers who have purchased extended warranties for Intel® Server products, and are having issues registering their activation keys or getting credit returns.
Must have a very high degree of professionalism while providing impeccable customer service for every call and customer request that comes their way for either internal or external customers.
Must be able to effectively troubleshoot process issues that come to them to from customers to determine what part of the registration process broke down, and therefore how to resolve the customer's issue. The warranty coordinator will need to have excellent customer handling skills as the customers that they deal with may be less than happy when they contact us.

The position will need to be Oregon/Hillsboro based, and accommodate face to face meetings with the Program Manager as needed. The skill set needed will be a mix of project management, troubleshooting and data entry.
In addition, the warranty coordinator will need to:

* Expert level Salesforce experience required
* Excellent customer service skills
Must be able to work Mon-Fri - 8AM-5PM
Monitor a public email box for issues that come in
Handle customer requests in a timely fashion
Escalate cases to the Program Manager when required
Understand how to file incident tickets with TAC
Be an expert on the Entitlement Hub tool
Submit credit notice requests in the CSAR tool

Understand how to look up Hardware MM# in the tool
3+ Years Excel skills. Very comfortable with using excel.
Capture and report on metrics for the program on a weekly basis
Be able to identify trends in customer issues, and work with Program Manager to resolve
Must be dependable
Ability to deal with potentially upset customers
Minimum Education: HS Diploma or GED for US candidates  

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