Verint Systems Administrator/Analyst

at Apex Systems Inc

location Greensboro, North Carolina

Updated on Jun 12, 2019

Contract Position
6 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $47.60 per hour

Experience 3-7 Years

Eligibility H-1B visa, US citizen

Industry

Information Technology Services

Travel

Not Specified

Job ID

PATDC661287

Working Remotely Allowed

No

JOB DESCRIPTION

Primary Skills: Verint v 15

Position Summary: 
The role of the Verint Administrator is to integrate and support multiple contact centers across various lines of business.  This includes and is not limited to supporting existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. 

Position Duties
Responsible for planning and implementing an upgrade to contact center's core system.  Responsible for installing and configuring Verint v15 to increase the organization's contact center capabilities and efficiency.  Responsible for configuring agent profiles in the systems, resolving WFM issues, and troubleshooting call recording issues.  Responsible for researching and analyzing the implementation of additional contact center hardware and software.

Required Skills: Contact Center Technology experience to include Verint v15.2

Other Desired skills: Advanced troubleshooting skills and developing technical documentation 

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