Systems Analyst

at Apex Systems Inc

location Seattle, Washington

Updated on Aug 06, 2019

Contract Position
6 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $25.90 per hour

Experience 3-7 Years

Eligibility H-1B visa, Green Card, US citizen

Industry

Information Technology Services

Travel

Not Specified

Job ID

PATDC666505

Working Remotely Allowed

No

JOB DESCRIPTION

In person interview required.

Primary Skills: Splunk, Azure, phone support

Job Description
Gathers, and documents business requirements to support the design and development of technology and/or process solutions. Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options. Clearly communicates issue resolution. Performs application maintenance and system configuration in support of solution delivery initiatives. 3-5 years.

Story Behind the Need – Business Group & Key Projects
The client Production Controller is part of the Mobile Order/Digital Flywheel ecosystem. It connects the digital platform to the physical store and controls the order fulfillment queue. It is used by Baristas to assist in preparing and delivering order to client customers. It is also a major enabler for recently launched new services – example – UberEats

Typical Day in the Role:
Acts as contact for all incidents on system issues or problems.
On call rotation. 24/7 escalation support.
Works with cross functional internal and external teams.
Troubleshoots, identifies issues to ensure resolution and keeps systems operational.
Gather RCAs, documents KBAs.
Identifies trends, gathers requirements and escalates issue trends for resolution.
Works on Splunk, New Relic and other monitoring tools.
Develops recommendations and coordinates issue resolution with Information Technology (IT)

System Configuration & Testing:
Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
Supports data conversion. Performs the extract, load, and validation of converted data.
Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.
Uses data queries to support validation of data conversion and test results.

Production Support:
Provides 24*7 global support of critical systems.
Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
Develops system proficiency and builds subject matter expertise through root cause analysis.
Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training.
Uses query tools to write ad-hoc queries for mass data analysis and operational reports.
 
Compelling Story & Candidate Value Proposition
Being part of a leading edge retail technology platform. There are a new exciting things such as Uber Eats. Most highly visible and critical projects. And will be joining an awesome team, it’s currently growing a lot

Candidate Requirements
Working knowledge of systems development lifecycle and IT operations.
Any query language, MS Excel, MS Word, Knowledge of Cloud (Azure ) is a plus.
Soft skills, Ability to communicate, responsible and accountable, self starter, calm under pressure.
Splunk & New Relic – monitoring tool
Nice to have: Cloud preferably Azure

Top 3 must-have hard skills
1              Splunk – any query language – new relic
2              Azure – cloud
3              Experience on an on call/support experience

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