Service Now Program Analyst

at Apex Systems Inc

location Waldorf, Maryland

Updated on Sep 11, 2019

Contract Position
19 month(s)

  • Referral Bonus

    $500

    approx.
  • Signing Bonus

    $500

    approx.

Pay Rate $40.60 per hour

Experience 3-7 Years

Eligibility H-1B visa, Green Card, US citizen

Industry

Information Technology Services

Travel

Not Specified

Job ID

PATDC679826

Working Remotely Allowed

No

JOB DESCRIPTION

Primary Skills: Strong background in ServiceNow’s Service Level Management (SLM) platform/application 

Basic Qualifications:
Master’s Degree from an accredited college in a business discipline with 15 years of professional experience; or 10 years of additional relevant experience may be substituted for education.

Preferred Qualifications:
ServiceNow certifications

Requirements:
Strong background in ServiceNow’s Service Level Management (SLM) platform/application
Hands-on experience implementing SLM from scratch. This involves converting written Service Level Agreements, Operational Level Agreements, and Underpinning Contracts into measurable ServiceNow SLA Definitions.
Work closely with business and IT teams to gather input to support ongoing business needs via ServiceNow SLM configuration, implementation and support. As new requirements emerge, the candidate is expected to quickly assess the situation and recommend and/or implement solutions aligned with application architecture guidelines.
Develop solutions that utilize ServiceNow workflows, events, business rules, and scheduled jobs to automate notifications and escalations when service level targets are not achieved.
Monitor health, usage, and overall compliance of ServiceNow SLM and interrelated modules, applications, and functionalities.
Experience with overseeing general support, administration, and maintenance of ServiceNow SLM, Performance Analytics, Reports modules.
Strong oral and written communication skills

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