Genesys Contact Center Lead

at Cognizant Technology Solutions

location Phoenix, Arizona

Updated on Nov 08, 2019

Contract Position
12 month(s)

  • Referral Bonus

    $630

    approx.
  • Signing Bonus

    $630

    approx.

Pay Rate $63.00 per hour

Experience 7-12 Years

Eligibility H-1B visa, US citizen

Industry

Information Technology Services

Travel

Not Specified

Job ID

SACDC695000

Working Remotely Allowed

No

JOB DESCRIPTION

Description:
PHX Strong Experience in Contact Center Solutions Voice IVR and Multichannel Experience with JavaJavaScript Eclipse SDK XML SCXMLVXML a definite asset.
Hands on experience with Java Javascript J2EE REST and SOAP Web Service Development.
familiarity with Genesys Java Platform SDKs Manual and Automation testing with expertise in writing executing test scripts and test scenarios
Experience in developing test scenarios and test cases for Routing workflowsstrategy.
Experience on Automating scripts for Case dataKVP validation using Cyara Agent SimulatorWorking Knowledge in GRAT GAX GA Knowledge of Genesys Framework reporting routing and multichannel components.
Strong Knowledge on various phases of Software Development Life Cycle SDLC Software Testing life cycle STLC Good Analytical skills to comprehend Business requirements.
Good knowledge of testing process test tools creation and understanding of testing artifacts 
Experience in working on Agile Scrum.

EEO Statement(Equal employment opportunity):
Compunnel is a proud equal opportunity employer. We cherish diversity and harbour inclusivity. Any discrimination on basis of race, religion, color, nationality, gender, sexual orientation or other applicable legally protected characteristics is forbidden.


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