Application Support Analyst

at Apex Systems Inc

location Pittsburgh, Pennsylvania

Updated on Feb 11, 2020

Right to hire Position
6 month(s)

  • Referral Bonus


  • Signing Bonus



Pay Rate $37.80 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen


Information Technology Services


Not Specified

Job ID


Working Remotely Allowed



in person interview required.

Primary Skills: Ansible,Jira,Python,Linux,SQL,Java,UNIX

This Application Support Analyst will join our client's Markets Production Services team to support incident management and reporting, production access and control, change management, disaster recovery and the day-to-day start of business readiness. The successful Application Support Analyst will work closely with business lines to ensure systems are ready for business, able to handle any issues and maximize availability.

Ensure seamless and continual 24x6 global support for Markets applications
Partner with application development and infrastructure to execute Markets technologies future state vision
Ensure systems delivered to production environments meet enterprise quality requirements
Ensure the appropriate level of control and management is applied to the Markets production environment
Focus on maturing the support functions and improving resilience of internal and external applications used by business lines
Seek opportunities to increase the quality of technology service delivered to the business
Pro-actively prepare for planned maintenance over weekends, DR exercise and all major roll-outs
Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
Identify and implement minimum standards for critical support functions (e.g. runbooks, monitoring, onsite/call-out support) 
Establish recovery scenarios and run recovery tests with critical support teams (e.g. recover corrupted database, re-run a batch or file extract)

Desirable attributes:
Prior experience in, implementing and supporting large-scale production systems
Knowledge of Securities Finance systems
Understanding of Governance (ITIL practices/ processes)
Appreciation of operational risk
Role involves regular escalation and coordination activities over evenings and weekends
Must have excellent interpersonal skills, be flexible, enthusiastic
Must possess excellent written and oral skills
Must be detail oriented
Ability to problem solve
A combination of the following technical skills is desirable:
Strong technical skills on UNIX/Linux and Windows
Good SQL skills
Basic Java development
Basic Python
UNIX/Linux scripting
Experience of using Jira
Good in setting up monitoring tools

Additional Notes:
This position will have the ability to become a permanent position (pending individual performance)
Years of experience required: 2-4 within a Production Services Organization
Financial experience is required

Top 3 skills needed:
Problem Solving
ITIL Foundation
Hands on

Note: Candidate must be authorized to work without sponsorship

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