Technical Support Engineer

at Beckman Coulter, Inc

location Chaska, Minnesota

Updated on May 20, 2020

Contract Position
12 month(s)

  • Referral Bonus


  • Signing Bonus



Pay Rate $27.39 per hour

Experience 3-7 Years

Eligibility Green Card, US citizen




Not Specified

Job ID


Working Remotely Allowed



Provide service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation. Complete documentation for all service activities 
Review products and distribute troubleshooting aids for field personnel. 
Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements. 
Maintain and monitor modification and software upgrade status report. 
Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance. 
Review service manual documentation to ensure accuracy and current revision levels. 
Provide on-site support as required to ensure quality of new instrument installations and timely resolution of escalated service events. 
Initiate complaint inquiries with manufacturer as required by divisional standard operating procedures. Review failure trend analysis data for each product assigned. Identify failure trends and report them to management and/r manufacturer for resolution. 
Perform in-house testing of hardware and software changes prior to distribution. Ensure that all supporting documentation is accurate and complete. 
Perform other related duties as assigned.

A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well. 
A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required. 
Excellent oral and written communication skills are essential. 
Must have demonstrated troubleshooting and analytical problem solving skills.

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